Shipping Policy

Last updated: November 16, 2026

Where we ship

We ship to the United States and Canada. Prices are shown and charged in US dollars.

Shipping rates

• Orders of $50 or more: free standard shipping.
• Orders under $50: $6.95 flat rate.
• Priority shipping: $14.99 on any order. Your order is packed first and sent with a faster carrier service. Priority shipping is never free, whatever the order amount.

Free shipping applies to standard shipping only.

The exact cost is always shown in your cart and at checkout before you pay.

Processing and delivery times

Orders are prepared and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding holidays). Once shipped, standard delivery usually takes 6 to 12 business days to the United States and Canada. During the holiday season and big sales, carriers can take a few extra days.

If we can't ship your order within the time shown here, we'll email you with a new date and you can choose to cancel for a full refund.

Before the holidays, we post the last day to order for Christmas delivery on the product page for each country.

Tracking your order

As soon as your order leaves, we email you a tracking number. You can follow your package at any time on our order tracking page with your order number and email, or with the tracking number.

Shipping to several addresses

Each order ships to one address. To send packs to different children, for example grandchildren in different homes, place one order per address.

Address errors

Please check your shipping address at checkout. If you spot a mistake, contact us as soon as possible: we can update the address as long as the order hasn't shipped. We can't redirect a package once it's with the carrier.

Lost, late or damaged packages

If your tracking hasn't moved for 7 business days, or your order hasn't arrived 20 business days after shipping, contact us and we'll send a replacement or refund you in full. If your package arrives damaged, send us a photo within 14 days of delivery and we'll make it right (see our Refund Policy).

Taxes and duties

Any taxes collected at checkout are shown in your order total. For Canadian orders, if customs or the carrier charges anything at delivery, contact us and we'll help sort it out.

Questions

Use our contact page or email hello@ollieandfawn.com. We reply within 1 business day.